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Frequently Asked Questions

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  • What is Psychotherapy?
    Psychotherapy is a collaborative process where a trained therapists help individuals explore thoughts, feelings, and behaviors to improve well-being. Grounded in dialogue, it provides a supportive environment for open expression, goal identification, and meaningful change.
  • How do I know if I need Psychotherapy?
    Psychotherapy can be beneficial for various concerns, such as stress, anxiety, depression, relationship issues, and life transitions. Psychotherapy might be helpful if you're experiencing challenges that impact your daily life, emotions, or relationships.
  • How long does Psychotherapy take?
    The duration varies based on individual needs and goals. Some individuals find relief in a few sessions, while others benefit from longer-term therapy. Your therapist will discuss a tailored plan with you.
  • What insurances do you accept?
    CRCC does direct billing to your insurance company. We do billing for almost all insurance companies. These include, Manulife, Canada Life, Sun Life Financial, Desjardins, etc. Upon payment, you will automatically receive a receipt for which you can immediately send to your insurance provider. Insurance plans differ in their coverage for psychotherapy, so check with your provider for details on mental health coverage and potential costs. While many plans include psychotherapy services, specifics vary. Contact your insurance provider for confirmation. After each session, you'll receive a digital receipt for smooth insurance claims.
  • What is your cancellation policy?
    For treatment sessions clients will be charged the FULL FEE if they cancel less than 24 business hours in advance or do not show up for their appointment. If clients do not join the therapy session by the half-way point, it is considered a no show. The only exceptions are for medical emergencies or displaying symptoms of Covid-19.
  • How do the phone consultations work?
    20 minute free consultation with the therapist. The therapist will call you at the number provided during the appointment time. In order to adequately assess the suitability of a therapist for your specific needs and determine if a rapport can be established, consultations serve as a crucial step. These consultations afford you the opportunity to gain insight into the therapist's professional demeanor and ascertain whether a sense of comfort and trust can be fostered within the therapeutic relationship. Moreover, these sessions enable you to gain a comprehensive understanding of the therapist's unique therapeutic approach, allowing you to further gauge their compatibility with your personal goals and preferences. Additionally, consultations provide an ideal platform for you to pose pertinent inquiries and address any concerns that may be central to your decision-making process. Ultimately, by engaging in consultations, you can make an informed decision about selecting the therapist who can best meet your therapeutic needs and facilitate your growth and well-being.
  • How do we charge clients?
    We ask for a credit card to book an appointment however it is not mandatory. Clients can book an appointment online without providing one. We do require a form of credit card be provided before the session starts. MODES OF PAYMENT: credit card, visa, master card cash etransfer
  • Where do we accept clients from?
    We accept clients from anywhere! However, only clients residing in Ontario can claim under their private insurance. Others would have to pay out of pocket.
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